Privacy Policy

Introduction

At Farmshop, we are committed to providing you with high-quality organic products and a pleasant shopping experience. If you are not completely satisfied with your purchase, our Return Policy outlines the steps you can take to return items purchased from our e-commerce website, www.farmshopco.com .

Return Eligibility

1.1. General Conditions
To be eligible for a return, items must be:

In their original condition, unused, and in the original packaging.
Returned within 14 days of the delivery date.
Accompanied by the original receipt or proof of purchase.

1.2. Non-Returnable Items
Certain items are non-returnable, including:

Perishable goods (e.g., fresh produce, dairy products, and other items with a limited shelf life).
Opened or used personal care products.
Gift cards.

Return Process

2.1. Initiating a Return
To initiate a return, please contact our customer support team at ecommerce@farmshopco.com with your order details and the reason for the return. Our team will review your request and provide you with instructions on how to proceed.

2.2. Collection of Returns
Once your return is confirmed, one of our agents will collect the product from you. We will arrange a convenient time for the collection. Please ensure that the item is securely packaged for the return.

Refund

3.1. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 14 days.

3.2. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

4.1. Checking Refund Status
If you haven’t received a refund within 14 days of approval, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.

4.2. Further Assistance
If you have done all of this and still have not received your refund, please contact us at sales@farmshopco.com for further assistance.

Contact Information

If you have any questions about these Policies, please contact us at:

General Enquiry: info@farmshopco.com
E-Commerce Enquiry: ecommerce@farmshopco.com
Address: Farmshop Grocery, 7A Street - Al Quoz, Dubai, UAE

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for shopping with Farmshop!